Cancellation and Refund Policy

Cancellation and Refund Policy

Cancellations

Cancellation for any services with The Wholistic Picture LLC can be completed by emailing Jess Hatheway at [email protected]. Please include your reason for termination. If you are canceling in the month that you have already been charged no refund will be issued and payment for that month will be processed. However, the next month you will not be charged and will no longer receive the benefits of the services of The Wholistic Picture LLC. Lifetime access to the content libraries (if applicable) will also be revoked if full payment term is not completed. You are welcome to rejoin at any time. 

Paid in full options for all services for The Wholistic Picture LLC are non-refundable. Paid in full investments will guarantee you one year of service for the option of service you have chosen. In the case that the owner of The Wholistic Picture LLC decides to terminate a paid in full option, a pro-rated refund will be given to the client.

*The Wholistic Picture LLC holds the right to terminate any members of programs who refuse to abide by the terms and conditions, rules of community or who are unable/unwilling to accept the Liability Waiver and Privacy Policy

**If the termination is due to a client refusing to abide by the above listed documents and contracts, there will be no refund issued

*If you would like to UPGRADE to a higher tiered experience, please email [email protected] and you will be sent instructions on how to upgrade your account.

 *For those that opt into a higher tiered experience that includes one on one consultations, please review the cancellation policies below on scheduling and cancellations

Cancellations for one on one services must be done within 48 hours to be eligible for a refund. If canceling within the 48 hour time period prior to a scheduled session, client will have the option to reschedule for another day to utilize their purchase. If the session is not rescheduled and the client does not communicate with the owner with a viable reason for canceling, refunding will be unavailable. 

Cancellations for cooking classes must be done within 72 hours to be eligible for a refund. If canceling within the 72 hour time period prior to the scheduled class, client will have the option to reschedule for another day to utilize their purchase. This added day is due to the more in depth planning needed for grocery shopping, menu making, etc. If the class is not rescheduled and the client does not communicate with the owner with a viable reason for canceling, refunding will be unavailable. 

*viable reason for not rescheduling and/or canceling session of class include, but are not limited to: death in the family, injury/illness, bankruptcy or financial distress, work requirement/travel, etc. Reasoning will be evaluated by the owner during request of cancellation.

Returns for Physical Goods
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we are unable to offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, magazines and any virtual products cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] to receive instruction on where to send the exchange.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, please email [email protected] to receive instruction on where to ship the item.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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